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Contact us any time for any inquiries or suggestions.
For inquiries, please check the FAQ first.
FAQs
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  • Reservation

    Q. How do I make a reservation?

    A.

    If you would like to make a reservation by phone, please call us at the number below so that we may assist you.

    If you would like to make a reservation through our website, please click ‘Reservation’ at the top of the page.

    You will be guided through the reservation process, where you will be required to enter necessary information.

    You will receive an e-mail confirmation once your reservation has been made successfully.

    [Reservations] 02-2230-0701

  • Membership

    Q. How do I view my reservation/inquiry history?

    A.

    You may confirm/change/cancel your reservation or view your inquiries at the Shilla Rewards website.

    Please click [Shilla Rewards] at the top of the page to be redirected to Shilla Rewards website, where you can log-in and click ‘My Page’ to see your reservation/inquiry history.

  • Membership

    Q. Is there a separate membership program for Shilla Stay? Can it be used in conjunction with my Shilla Hotel membership?

    A.

    We launched our Hotel Shilla membership in July 2015.

    You may check out the details from the Shilla Rewards page. (Please click

    [Shilla Rewards] at the top of the page.)

  • Dining

    Q. Does that Cafe have private rooms?

    A.

    The buffet restaurant Cafe, located on the 1F floor, has a 10-person private room.

  • Facility

    Q. Can I host an official banquet event at Shilla Stay?

    A.

    Shilla Stay offers meeting rooms and ballrooms of varying sizes.

    Host events of varying size and nature with our audio/IT equipment and services tailored to your business needs.

    [Reservation Inquiries] 82-2-2230-0701 (iho.jeju@shillastay.com)

  • Facility

    Q. How can I use the Gym?

    A.

    The Gym is available free of charge to all the guests staying at our hotel.
    We provide towels and water bottles at the Gym from 6 AM to 11 PM.
    Please note that the Gym does not have a locker room or a shower room.

    Please change into your exercise outfit at the convenience of your room prior to using the Gym.
    [Inquiries] 82-64-740-9000